Privacy policy

We are RAF deluxe. We respect your privacy and private life, but sometimes we need personal data from you. This statement tells you what data we use and how we store, protect and process that data. This privacy policy applies to our website www.rafdeluxe.com (the “Website”) and the services we offer, including the sale of our products (the “Services”). We treat your personal data in accordance with the General Data Protection Regulation ( Algemene Verordening Gegevensbescherming ) (the “Relevant Legislation” – de “Relevante Wetgeving”).

Younger than 16 years

If you are under 16 years old, you will need permission from your parents or legal guardian to use our website and services.

Personal data

In order to provide our Website and Services, we process personal data. The term “personal data” refers to information that identifies you as a person. This definition is in accordance with Relevant Legislation ( de “Relevante Wetgeving”).

Your permission

We may hold your data at various times, such as when you visit our Website, create an account on our Website, use our Services or if you contact us. We may process your data because we seek your consent through this privacy policy. In addition, we need your data to perform the agreement between you and us. If you choose not to share your data, we will not be able to process and deliver orders from you.

Furthermore, we will not process your data without your consent, unless we are required to do so by law.

What data do we collect and what do we do with it?

To use our Website and Services, we require the following information from you:

• Your name

• Your address details

• Your place of residence

• Your phone number

• Your e-mail address

• Your IP address

We also collect some information from you that is not personal when you use our Website, such as:

• The name of the browser you are using

• Geographic location via Google Analytics

Login

On your account, we store the following data:

• Passwords

• Username

• Address details

• Invoice address

This way, you do not have to re-enter this data. We also keep, for the convenience of your own account, the data from previous orders.

For your order, we need the following:

• Your name

• E-mail address

• Address(es)

• Payment details

We will record, store and process your data for proper order processing. In addition, this data may be used for any subsequent warranty. When processing your order, we provide our logistics partners with necessary personal data.

We will only use your data for the above purposes, or for a purpose closely related to these. Thus, your data will never be used by us in an unexpected way.

Security

We make every effort to protect your personal data from being lost, destroyed, used, altered or disseminated by unauthorised persons. This ensures that those who have nothing to do with your data cannot access it. We do this through the following measures:

• Encryption of digital files containing personal data.
• Securing network connections with Secure Socket Layer (SSL), or similar technology.
• Access to the data is restricted to those who need the data.

Retention period

We will not keep your personal data for longer than we need it for the purposes we described earlier.

With whom do we share your personal data?

Third parties

Sometimes we share your data with other parties who are not processors. We agree with these parties that they will treat your data with care. They will only use the data in accordance with the purpose for which we obtained the data from you. For example, we may pass your data to Google Analytics.

Retransmission

We will only process your data within the European Union. Outside the European Union, we will only process your data if that country provides an adequate level of protection for your data.

Without your consent, we will never transfer your data to other countries or to parties other than those mentioned above.

Cookies

A cookie is a small text file sent to the browser through a website’s server. The browser then stores the file on your device. Your device is given a unique number, which our site uses to recognise the device later.

We may use cookies to improve your experience on our Website. Cookies also ensure, among other things, that the Website is fast, that you can visit our Website safely and that we can detect errors on our Website.

By storing cookies, we also ensure that:

• Your items being kept in the shopping basket.

• You stay logged in and can shop undisturbed.

• You shop safely at RAF, Raw Authentic Finishes.

• You can read and write reviews.

• We can detect errors and inconveniences on the Website.

• We can test improvements.

• You can share your products via social media such as Facebook and Google.

• You get optimal local information.

You can always delete or disable cookies yourself via the browser settings. Cookies will then no longer be stored when you visit our Website. But please note: without cookies, our Website may not work as well. For more information, please read our cookie statement at: www.rafdeluxe.com/cookiestatement.

Amendment of privacy policy

We may amend this privacy policy. If we change the privacy policy to a significant extent, we will post a notification on our Website along with the new privacy policy. We will notify users who are registered with us with their email address when changes are made. If you are not registered as a user, we encourage you to check the Website and this statement regularly.

Your rights

The data we collect from you is personal. You therefore have the following rights:

• You may ask us for access to your data;

• You may ask us to correct, limit or erase your data;

• You may ask us for a copy of your data. We may also pass this copy – at your request – to another party, so that you no longer have to do this yourself;

• You can object to the processing of your data;

• You can complain to the Personal Data Authority ( “Autoriteit Persoonsgegevens”) if you think we are processing your data unlawfully;

• You may withdraw your consent to process your data at any time. From the moment you withdraw consent, we may then no longer process any of your data.

If you have any other questions or comments about our privacy policy, please contact us using the details below.

Contact

RAF deluxe
Violierstraat 7
4261 DB Wijk en Aalburg, The Netherlands
+31653530756
info@rafdeluxe.com

KvK-nummer: 76193667